The IM tools provided by Ajexa help you plan and execute IM campaigns targeted at prospects and customers who has IM address like Google Talk. IM messages can be accepted from the prospects to facilitate Opt-out or to further send more information based on a keyword request. A menu driven interactive application can be built which can be integrated with corporate applications for fetching the customer data like transaction details and account balance.

BENEFITS

• Run interactive IM campaigns
• Provide value added services to your customers through IM technology

HIGHLIGHTS

Personalized Automated Chat
Create and manage IM campaigns and system automatically chat with the contact when they are online.

Build Menu Driven Value Added Services
Ajexa can accept and understand chat initiated by the customers and respond to them based on the keyword request.

Tracking
Evaluate the success of IM campaigns with integrated response tracking.

Media channels supported by Ajexa out-of-the-box are:
Email
Web Forms
Mobile SMS
Instant Messaging (IM)
Direct Mail (Print)